Wayfair scams
Last updated September 18, 2026
The short answer
Wayfair scams are mostly counterfeit furniture storefronts — sites using Wayfair product photography to sell sofas at a fraction of their price, which never ship. Wayfair sells at wayfair.com and its own branded sites only; there is no separate clearance outlet.
Furniture is close to the ideal product for a fake storefront. Orders are high value, delivery is genuinely slow and often delayed, and "your sofa is delayed again" is an ordinary experience rather than a red flag. A counterfeit Wayfair site can take a $900 order and have three weeks before the buyer concludes anything is wrong — by which time the domain has rotated and the card has been reused.
How Wayfair scams work
- 1
Counterfeit storefronts
A social ad promotes a Wayfair clearance or warehouse sale. The site uses real product images and takes card payment. Nothing ships; support is a web form that never replies.
- 2
Fake order confirmations
An email confirms a large furniture order you did not place, with a number to call to cancel. The call is a refund scam requiring remote access or a card number.
- 3
Delivery-fee and scheduling texts
A text claims a delivery needs a fee or a rescheduling confirmation, capturing a card on the linked page.
- 4
Marketplace resale of fake orders
Scammers sell "unwanted Wayfair orders" on classifieds, take payment, and deliver nothing — or deliver a stolen item.
Warning signs
- The domain is not wayfair.com — watch for extra words and hyphens
- Furniture priced at a small fraction of everywhere else
- The site was advertised on social media and cannot be found by searching the brand
- There is no working phone number and no real business address
- The checkout accepts only payment apps, bank transfer or crypto
- An order confirmation arrives for furniture you did not buy, with a number to call
- A delivery text asks for a fee
Examples
The $180 sectional
An Instagram ad promotes a Wayfair warehouse clearance with a sectional sofa at $180. The site copies Wayfair's product pages. The order confirmation is well made, tracking never updates, and the support form is unanswered. The domain was registered eleven days before the ad ran.
The order that needed cancelling
An email confirms a $2,400 bedroom set shipping to another state and gives a number to call. The "agent" says a refund needs remote access to complete, opens the victim's banking session, and moves $3,000 while showing a fake refund screen.
What to do
- Type wayfair.com yourself and check orders by signing in there.
- Never call a number from an order email — use the number on the retailer's real site.
- Pay by credit card so you have chargeback rights.
- Check the domain's registration date and look for a real address and phone number.
- If you paid a fake store, dispute as goods not received and cancel the card.
Report it to Wayfair
Report counterfeit sites and phishing to Wayfair customer service at 1-877-929-3247, or through the help centre.
Getting your money back
Dispute the charge with your card issuer as goods not received — the absence of tracking and an unreachable merchant make these straightforward to win. File within the issuer's window, usually 60 to 120 days from the statement. Cancel the card, since counterfeit storefronts harvest numbers as a second business line. Keep screenshots of the site and the ad; both are usually gone within days, and the dispute is easier with them.
Frequently asked questions
Does Wayfair have a clearance or outlet website?
Wayfair sells through wayfair.com and its own branded sites such as AllModern and Joss & Main. There is no separate liquidation or warehouse-clearance website. Any site advertising one is counterfeit.
Why are furniture scams so hard to notice quickly?
Because slow, repeatedly rescheduled delivery is normal for real furniture orders. A fake store gets weeks of patience for free, which is long enough to rotate the domain and reuse every card number collected.
How do I check whether a furniture site is legitimate?
Look up the domain's registration date, check for a real street address and a working phone number, see whether the site is reachable by searching rather than only from an ad, and be suspicious of prices far below everywhere else. Pay by credit card regardless, because that is the protection that works when the checks do not.
Other companies scammers impersonate
Scams reuse their scripts across brands. If you were contacted about Wayfair, these are the guides worth reading next.