Uber scams
Last updated September 19, 2026
The short answer
Uber scams include phishing emails about suspicious charges, fake ride receipts, and in-person scams where drivers manipulate fares. Uber will never ask you to share your password, call you about account problems, or request payment outside the app. Always verify charges in the Uber app directly.
As one of the world's largest ride-sharing platforms, Uber is impersonated by scammers through fake receipts, phishing emails, and account takeover attempts. In-person scams also occur, where drivers cancel rides to charge fees or manipulate routes to inflate fares.
How Uber scams work
- 1
Fake ride receipt phishing email
You receive an email with a receipt for an Uber ride you didn't take, often for a high amount. The email says to click a link to dispute the charge. The link goes to a fake Uber login page that steals your credentials.
- 2
Account compromised phishing
An email or text claims someone accessed your Uber account from a new device. Click a link to secure your account. The link captures your Uber login and payment information.
- 3
Fake Uber support call
A caller says they're from Uber and there's a problem with your account or a recent ride charge. They ask you to verify your account by sharing your login credentials or a verification code sent to your phone.
- 4
In-person driver scam
A driver asks you to cancel the ride and pay cash, claims the app isn't working, or takes a longer route. Some drivers complete a ride without a passenger to charge a no-show or cancellation fee.
Warning signs
- An email shows an Uber receipt for a ride you didn't take
- You're asked to click a link to dispute an Uber charge instead of using the app
- Someone claiming to be Uber support asks for your password or verification code
- A driver asks you to cancel the ride and pay cash
- The email sender address doesn't end in @uber.com
- You receive a text with a verification code you didn't request
Examples
Fake $87 Uber ride receipt
An email shows a receipt for an $87.43 Uber ride in a city you've never visited. The "Dispute This Charge" button leads to a fake login page at uber-support-center.test. After entering your credentials, the scammer accesses your real account and takes rides on your payment method.
Uber verification code scam
A text arrives: "Your Uber verification code is 4829. Never share this code." Then someone calls claiming to be Uber support and says they need the code to "verify your identity." Sharing the code gives them access to your account.
What to do
- Check your ride history directly in the Uber app. Don't click links in emails.
- Never share your Uber verification code with anyone. Uber support will never ask for it.
- Dispute charges through the Uber app by tapping the ride and selecting "Get Help."
- If your account was compromised, change your password immediately in the app.
- Report suspicious drivers or rides through the Uber app's safety features.
Report it to Uber
Report from the Help section of the app. Uber never asks for your password or a verification code.
Getting your money back
If your Uber account was compromised, change your password immediately and check your payment methods for unauthorized charges. Remove any payment methods you don't recognize. Dispute unauthorized rides through the Uber app's help section. If your credit card was charged fraudulently, contact your card issuer to dispute the charges.
Frequently asked questions
Does Uber call customers about account problems?
Uber support may contact you in rare cases, but they will never ask for your password, verification codes, or payment information over the phone. If someone calls claiming to be Uber, hang up and contact support through the app.
How do I dispute a fake Uber charge?
Open the Uber app, go to your ride history, tap the ride in question, and select "Get Help" or "I didn't take this trip." You can also report it through help.uber.com. Never click links in emails to dispute charges. Always use the app directly.
Other companies scammers impersonate
Scams reuse their scripts across brands. If you were contacted about Uber, these are the guides worth reading next.