Scammed? what to do

Report to Uber

Last updated September 18, 2026

The short answer

Report Uber phishing and account takeover through the Help Center

Uber handles reports in its Help Center rather than by email. The scam it warns about most is a caller asking for the verification code Uber just sent you. That code is the account. Anyone asking for it is taking it.

What they handle

  • Texts and emails claiming to be Uber
  • Callers asking for a verification code or password
  • Fake Uber login pages
  • Accounts someone else has logged into

How to file a report

  1. 1

    End the contact, then report it yourself

    If a visit, call, text or email asks for a verification code, password or banking details, end it. Then go to the Help Center and check whether the contact was genuine.

  2. 2

    Report a compromised account

    If you see activity you do not recognise, or think someone else has signed in, go to the Help Center. Pick the option matching your situation and contact support.

  3. 3

    Check the link before you click

    A message pointing you anywhere other than https://www.uber.com is not Uber. Type the address yourself and check for the lock symbol.

  4. 4

    Never share the one-time code

    Uber is explicit that sharing an OTP with someone claiming to be an employee gives a scammer your account. No real employee needs it.

What you'll need

  • The number or address that contacted you
  • The date and time of the trip or charge in question
  • Screenshots of the message

What to expect

Support can secure an account and review unrecognised charges. A payment made to a scammer outside Uber is a matter for your bank.

Go to Uber: Safety

Frequently asked questions

Uber support called me and asked for the code they just sent. Is that normal?

No, and it is the most common Uber scam. The code was sent because the caller is trying to log in as you. Giving it to them completes the takeover.

Company guide

Uber scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating Uber actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →