Disney+ scams
Last updated September 19, 2026
The short answer
Disney+ scams involve fake emails claiming your subscription payment failed, your account has been suspended, or you need to update your billing info. These emails include links to fake Disney+ login pages that steal your credentials. Disney+ will never ask you to click a link to verify your account. Always go directly to disneyplus.com.
With over 130 million subscribers worldwide, Disney+ is a major target for phishing scams. Scammers send emails impersonating Disney+ about billing issues, account suspensions, and special offers. Because many families share Disney+ accounts, these emails can catch multiple household members off guard.
How Disney+ scams work
- 1
Payment failure phishing email
An email says your Disney+ payment couldn't be processed and your subscription will be canceled in 48 hours. Click the link to update your payment method. The link goes to a fake Disney+ site that captures your login and credit card details.
- 2
Account suspension notice
An email claims your Disney+ account was suspended due to suspicious login activity. You need to verify your identity by clicking a link and entering your credentials.
- 3
Fake Disney+ offer or free trial
A text or social media ad offers a free year of Disney+ or a deeply discounted subscription. The sign-up page is a phishing site that collects your payment information.
Warning signs
- An email about Disney+ asks you to click a link to update billing or verify your account
- The email creates urgency with a deadline ("your account will be canceled in 24 hours")
- The sender email doesn't end in @disneyplus.com or @disney.com
- A social media ad offers free or heavily discounted Disney+ subscriptions
- The email has generic greetings like "Dear Customer" instead of your name
Examples
Fake Disney+ billing failure email
An email says "Disney+ - Payment Declined. We couldn't process your payment for the current billing period. Update your payment method within 48 hours or your subscription will be suspended." The "Update Payment" button leads to a fake login page at disney-plus-billing.test instead of disneyplus.com.
"Free Disney+ for a year" social media scam
A Facebook ad promises a free year of Disney+ for completing a survey. After answering several questions, you're asked to enter your credit card "to verify your identity." The card is charged for unrelated services and the free Disney+ never materializes.
What to do
- Don't click links in emails about your Disney+ account. Go to disneyplus.com directly to check your subscription.
- If you entered credentials on a suspicious site, change your Disney+ password immediately.
- Enable two-factor authentication on your Disney+ account if available.
- Check your credit card for unauthorized Disney+ charges or other unfamiliar transactions.
- Report phishing emails by forwarding them to the email provider and reporting to the FTC.
Report it to Disney+
Disney asks you to report these to the FTC at ReportFraud.ftc.gov rather than forwarding them. Check billing inside your Disney+ account rather than from a link.
Getting your money back
If your Disney+ account was compromised, change your password immediately at disneyplus.com. Check the "Devices" section in account settings and sign out of any unrecognized devices. Review your billing history for unauthorized charges. If your credit card was entered on a fake site, contact your card issuer to report it compromised.
Frequently asked questions
Does Disney+ send emails about billing problems?
Disney+ may send legitimate billing notifications, but they will never ask you to click a link to enter your password or full credit card number. If you receive a billing email, go directly to disneyplus.com and check your account settings to verify your payment status.
How can I tell if a Disney+ email is real?
Real Disney+ emails come from @disneyplus.com or @disney.com addresses. They will address you by name and never create artificial urgency or threaten immediate account cancellation. When in doubt, don't click. Go to disneyplus.com directly.
Other companies scammers impersonate
Scams reuse their scripts across brands. If you were contacted about Disney+, these are the guides worth reading next.