Scammed? what to do

Report to Disney+

Last updated September 18, 2026

The short answer

Handle fake Disney+ billing emails and secure the account

Disney+ is clear about what it will never do, and that is the most useful thing on the page. It will never contact you by social media, email, text or phone asking for payment or account details. So any message that does is fake by definition.

What they handle

  • Emails and texts claiming to be Disney+
  • Calls from someone claiming to be Disney+ support
  • Requests for your password or billing details
  • Accounts accessed after credentials were entered on a fake page

How to file a report

  1. 1

    Do not respond

    Disney's instruction for a message or call asking you to give up personal information or account details is not to respond to it.

  2. 2

    Secure the account yourself

    Go to my.disney.com directly and reset your password. Disney names this as the step to take if you are in any doubt.

  3. 3

    Contact Disney+ support through the app or site

    Disney+ support is available by chat, phone and social media. Reach it from help.disneyplus.com rather than from a number in the message.

  4. 4

    Know what Disney never asks for

    Disney will never ask for your full card number, bank account details or your password by phone or in chat. Any of those asks is the scam.

What you'll need

  • The message and the address or number it came from
  • The Disney account email, if the account itself was accessed
  • The card charged, if a payment went through

What to expect

Disney+ does not publish a phishing intake address, so the value here is securing the account rather than filing a report. A charge already made goes to your bank.

Go to Disney+ Help: Suspicious emails and texts

Frequently asked questions

Disney+ called me about my subscription. Was that real?

No. Disney+ says it will never reach out by phone asking for payment or private account information. Hang up and check your account at my.disney.com.

Company guide

Disney+ scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating Disney+ actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →