Report to Xfinity
Last updated September 18, 2026
The short answer
Send Xfinity phishing to abuse@comcast.net with the headers included
Comcast takes Xfinity phishing at abuse@comcast.net, and it wants the headers. Its instruction is unusual and easy to get wrong. Paste the headers and the message into a new email rather than forwarding it, because forwarding strips the originals.
What they handle
- Emails and texts impersonating Xfinity or Comcast
- Fake billing and account suspension notices
- Spam sent to a Comcast.net address
- Calls claiming to be Xfinity support or collections
How to file a report
- 1
Copy the full message headers
Open the message and copy its full headers. Comcast is explicit that sending the headers is critical, and that forwarding the email removes them.
- 2
Paste the headers and message into a new email
Send that new message to abuse@comcast.net with "Phishing email" as the subject line.
- 3
Call Customer Security Assurance if the account is affected
The CSA team is on 1-888-565-4329, 8:00am to 12:00am EST, seven days a week.
- 4
Alert your bank if you responded
Comcast tells anyone who responded to a fraudulent email to alert their bank or card company immediately. It also points to ftc.gov/complaint.
What you'll need
- The full message headers
- The message body
- Your account number, if the account itself is affected
What to expect
abuse@comcast.net is an intake mailbox and does not reply case by case. The CSA line handles anything touching your own account.
Frequently asked questions
How do I find the full headers?
In Gmail, open the message, use the three-dot menu and choose "Show original". In Outlook, open the message and look under File, Properties, Internet headers.
Company guide
Xfinity scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating Xfinity actually work, what the company will never ask you for, and the warning signs to recognise next time.
Read the guide →