Report to Wells Fargo

• Unauthorized transactions on Wells Fargo accounts and cards
• Zelle, bill pay, direct pay, ExpressSend and digital wire fraud
• Emails and texts impersonating Wells Fargo
• Identity theft involving a Wells Fargo account
• Unrecognised changes to your online profile

1. 1

   Pick the line that matches what happened

   Personal checking, savings, debit or ATM card: 1-800-869-3557. Business accounts: 1-800-225-5935. Online payments and transfers: 1-866-867-5568. That last line covers Zelle, bill pay, direct pay, ExpressSend, digital wires, and any profile change you did not make.

2. 2

   Forward the phishing message, but only if you did not respond

   Forward the suspicious email or text to reportphish@wellsfargo.com. Wells Fargo is explicit that this is the path for a message you did not act on.

3. 3

   If you did respond, call 1-866-867-5568

   Clicking the link, entering credentials or replying puts you in the online-fraud path rather than the reporting path. The bank asks you to call that number instead of forwarding.

4. 4

   Report identity theft on the personal fraud line

   Identity theft involving a Wells Fargo account goes to 1-800-869-3557, which also handles elder-fraud concerns. Wells Fargo publishes an identity theft assistance kit alongside it, covering the steps outside the bank.

• The last four digits of the account or card
• The date, amount and recipient of each disputed transaction
• The original message, forwarded rather than screenshotted
• Any credentials or codes you entered, so the right accounts get locked

A claim is opened on the call and a compromised card is reissued. Card claim status has its own lines afterwards: 1-800-548-9554 for debit and 1-800-423-7618 for credit, Mon to Fri 7am to midnight ET. A transfer you authorised is a weaker claim than an unauthorized card charge. Report a Zelle or wire loss the same day if you can.