Report to Verizon

• Emails and texts pretending to be Verizon
• Verizon accounts opened in your name by someone else
• Unauthorized changes to your existing account
• SIM swap and number port-out fraud

1. 1

   Forward the message

   Send a phishing email claiming to be Verizon to phishing@verizon.com. Forward a scam text to 7726, which spells SPAM on a keypad, then delete it.

2. 2

   File a claim if an account was opened in your name

   Use the fraud claim form on verizon.com. You answer questions about the account, upload supporting documents, and Verizon says it notifies you of the status within two business days.

3. 3

   Call if your own account was changed

   Account takeover, meaning unauthorized changes to an account you already hold, goes to 888-483-7200. Verizon verifies your access before it investigates.

4. 4

   Call the SIM swap line if your phone lost service

   A sudden loss of service can mean your number was moved to another device. Call *611 from a Verizon mobile, or 1-800-922-0204. For a port-out specifically, Verizon lists 888-844-7095.

• The account number, or the address the fraudulent account was opened at
• Documents proving your identity, for an identity theft claim
• The original text or email, forwarded rather than screenshotted

An identity theft claim gets a status update within two business days. Account takeover is handled on the call. Neither recovers money you sent to a scammer, which is a matter for your bank.