Scammed? what to do

Report to UPS

Last updated September 18, 2026

The short answer

Report fake UPS delivery messages and fraudulent cheques to fraud@ups.com

UPS takes fraud reports at fraud@ups.com. The same address covers two different things. One is fake delivery messages. The other is fraudulent cheques or money orders that arrived in a real UPS parcel, which catches people out because the delivery itself is genuine.

What they handle

  • Fake delivery notices by text, email, call, fax or letter
  • Messages asking for payment before a package is released
  • Fraudulent cheques or money orders delivered by UPS
  • Requests for personal details in the UPS name

How to file a report

  1. 1

    Do not click, reply or open attachments

    UPS asks people not to interact with a suspicious message at all. To reach the real site, type ups.com rather than following any link you were sent.

  2. 2

    Email the details to fraud@ups.com

    Send the fraudulent communication to fraud@ups.com. UPS treats it as the single address for alerting the company to anything claiming to be from it.

  3. 3

    Include the tracking number for a fraudulent cheque

    If a cheque or money order arrived in a UPS parcel, send the details with that parcel's tracking number. The tracking number is how UPS traces the shipper.

What you'll need

  • The tracking number, if a real parcel was involved
  • The message itself and the address or number it came from
  • Any payment details you were asked for

What to expect

fraud@ups.com is an alert address rather than a claims desk, and UPS notes these messages are the unauthorized actions of third parties. If you paid, the recovery route is your bank.

Go to UPS: Protect yourself from fraud and scams

Frequently asked questions

A real UPS driver delivered me a cheque. Can it still be a scam?

Yes, and it is a common one. The delivery is genuine because the scammer paid for shipping. The cheque is not, and it will bounce after you have sent on the difference.

Company guide

UPS scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating UPS actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →