Report to Ticketmaster
Last updated September 18, 2026
The short answer
Send fake Ticketmaster emails to spoof@ticketmaster.com, with your phone number
Ticketmaster wants your phone number included when you report a suspicious email, so someone can come back to you. The deeper problem it names is the resale market, where the same printed ticket gets sold to several people.
What they handle
- Emails and sites claiming to be Ticketmaster
- Fraud on your Ticketmaster or Live Nation account
- Counterfeit and duplicated printed tickets
- Speculative listings for tickets the seller does not hold
How to file a report
- 1
Forward the email with your phone number
Send it to spoof@ticketmaster.com along with your phone number. Ticketmaster says a member of its team reviews it.
- 2
Call if your account is affected
Ticketmaster gives 1-800-653-8000 for suspected fraud on a Ticketmaster or Live Nation account.
- 3
Buy only from the primary source
Ticketmaster says the only way to be sure tickets are real is Verified Tickets from Ticketmaster or Live Nation, or the venue box office.
- 4
Prefer mobile entry to a printout
A printed ticket can be copied and sold to several buyers. Mobile Entry barcodes refresh every 15 seconds, which is what stops a screenshot working.
What you'll need
- The email, plus your phone number
- The order number, if there is one
- The seller and payment method, for a resale purchase
What to expect
Ticketmaster reviews every fraud claim brought to it. Tickets bought from a scammer outside its platform are a payment dispute with your bank, since Ticketmaster never held the money.
Frequently asked questions
The seller sent a screenshot of the ticket. Is that proof?
No. A screenshot proves nothing, because the same one can go to a dozen buyers. Mobile entry barcodes refresh every 15 seconds precisely so a screenshot cannot get anyone in.
Company guide
Ticketmaster scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating Ticketmaster actually work, what the company will never ask you for, and the warning signs to recognise next time.
Read the guide →