Report to Tesla
Last updated September 18, 2026
The short answer
What Tesla never asks for, and where account security is handled
Tesla scams arrive as a virus warning about your car or app, a configuration email, or a refund notice. Tesla publishes one rule that covers all of them. It will never ask for your username or password to verify your identity.
What they handle
- Emails claiming your Tesla account, vehicle or app has a virus
- Callers asking for your Tesla username and password
- Fake configuration and refund emails
- Giveaway and vehicle purchase schemes using the Tesla name
How to file a report
- 1
Refuse any password request
Tesla states it will never ask for your username or password to verify your identity. A caller or email that does is running a phishing attempt.
- 2
Go to your account rather than the link
Sign in at tesla.com or in the Tesla app and check from there. Configuration and refund emails are checked the same way.
- 3
Use Tesla account support
Tesla handles account problems through its account support and account security pages rather than a phishing mailbox.
What you'll need
- The email address on your Tesla account
- The message and where it came from
- The vehicle VIN, if the message references a car
What to expect
Tesla does not publish a consumer phishing intake address. VulnerabilityReporting@tesla.com exists for security researchers, not for scam reports, so account security is the practical route.
Frequently asked questions
I got an email saying my Tesla app has a virus. Is that possible?
It is a known phishing pattern rather than a real warning. Tesla names it directly. Do not call any number in it, and check your account by opening the app yourself.
Company guide
Tesla scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating Tesla actually work, what the company will never ask you for, and the warning signs to recognise next time.
Read the guide →