Report to Snapchat
Last updated September 18, 2026
The short answer
Report Snapchat accounts and messages by press-and-hold in the app
Snapchat reporting is a press and hold, in the app, on the thing you are reporting. One rule is worth having in advance. Snapchat employees never contact you by Snap or Chat, so anyone in your inbox claiming to be support is running a scam.
What they handle
- Accounts running scams or sextortion
- Messages threatening to share images unless you pay
- Accounts impersonating Snapchat support
- Compromised accounts and unexpected sign-in alerts
How to file a report
- 1
Press and hold, then tap Report
Snapchat says this is the fastest and best way to reach its safety team. It works on an account or a piece of content.
- 2
Report an account from Search
Press and hold the account name and tap Report. Or tap the name, tap the three dots at the top, then tap Report.
- 3
Report anyone claiming to be Snapchat support
Snapchat is explicit that its employees never contact you through Snap or Chat. If someone points you to a specific account for help, report that account.
- 4
Do not pay a sextortion demand
Paying does not end it and usually brings a second demand. Report the account, keep the messages, and take it to the FBI at ic3.gov.
What you'll need
- The username of the account
- Screenshots of the conversation, saved before you block
- Any payment details you sent
What to expect
Snapchat acknowledges the report, reviews it against its guidelines, and emails or messages you the outcome. That is more feedback than most platforms give.
Frequently asked questions
Should I block them first or report first?
Report first, and screenshot before either. Blocking can put the conversation out of reach, and the conversation is the evidence.
Company guide
Snapchat scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating Snapchat actually work, what the company will never ask you for, and the warning signs to recognise next time.
Read the guide →