Report to PayPal

• Unauthorized transactions on your PayPal account
• Items you paid for but never received
• Items that arrived significantly different from the description
• Seller fraud and fake online stores
• Phishing emails pretending to be PayPal
• Unauthorized access to your PayPal account

1. 1

   Log in and go to the Resolution Center

   Visit paypal.com/disputes or click "Resolution Center" in your PayPal account. You need to be logged in.

2. 2

   Select "Report a Problem"

   Find the transaction you want to dispute. If you don't see it, check your activity for the correct date range.

3. 3

   Choose the reason for your dispute

   Select whether the item never arrived, was significantly different from the description, or the charge was unauthorized.

4. 4

   Provide details and evidence

   Describe what happened. Upload screenshots of the listing, messages with the seller, and any tracking information.

5. 5

   Escalate to a claim if needed

   If the seller doesn't respond or you can't resolve it, escalate the dispute to a claim within 20 days. Important: if you don't escalate within 20 days, the dispute auto-closes and cannot be reopened. PayPal will then review and decide.

• The transaction ID and date of payment
• Screenshots of the product listing and any seller communication
• Tracking numbers or shipping information (if available)
• A description of what you ordered versus what you received (or didn't receive)

PayPal gives the seller a chance to respond before making a decision. Most disputes are resolved within 30 days. If PayPal rules in your favor under Buyer Protection, you'll get a full refund. You must file within 180 days of the transaction, and escalate disputes to claims within 20 days of opening them.