Scammed? what to do

Report to OpenAI

Last updated September 18, 2026

The short answer

Report OpenAI account fraud through the unauthorized activity form

The OpenAI scam in circulation is a subscription email saying your payment method has stopped working, with a button to update your card. OpenAI takes account fraud through a dedicated webform.

What they handle

  • Unauthorized activity on an OpenAI account
  • Fake ChatGPT subscription and billing emails
  • Sites and apps impersonating ChatGPT or OpenAI
  • Verification emails you did not request

How to file a report

  1. 1

    Use the unauthorized activity webform

    If you suspect fraud on your account, OpenAI asks you to use the Unauthorized Activity webform and choose "Report unauthorized activity involving my account".

  2. 2

    Check the sending domain

    OpenAI asks you to double-check that any message claiming to be from it was sent from an official OpenAI domain.

  3. 3

    Know what OpenAI never asks for

    It does not request passwords, API keys or verification codes through email, text or chat. Any of those requests is a scam.

  4. 4

    Treat an unrequested verification email as a signal

    OpenAI keeps a separate article for this. A verification email you did not ask for usually means someone is trying your address.

What you'll need

  • The email address on your OpenAI account
  • The message and its sending domain
  • The date and amount of any charge you do not recognise

What to expect

The form reaches the team that can act on the account. A card charged by a fake billing page never reached OpenAI, so that is a dispute with your bank.

Go to OpenAI Help: Report fraud or suspicious activity

Frequently asked questions

I got an email saying my ChatGPT payment failed. Is it real?

Check by opening chatgpt.com yourself. Fake subscription emails claiming the payment method stopped working are a reported campaign, and the button goes to a card-capture page.

Company guide

OpenAI and ChatGPT scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating OpenAI and ChatGPT actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →