Report to Navy Federal
Last updated September 18, 2026
The short answer
Navy Federal runs two report addresses, one for email and one for calls
Navy Federal runs two addresses and they are not interchangeable. Emails go to one, calls and texts to the other, and each wants specific detail attached.
What they handle
- Phishing emails using the Navy Federal name
- Scam calls and texts to members
- Social media messages claiming to be Navy Federal
- Account details already shared with a scammer
How to file a report
- 1
Forward a phishing email to phishalert@navyfederal.org
Keep the original subject line, and include the name of your internet service provider in the body.
- 2
Send calls and texts to reportabuse@navyfederal.org
Include the time and date, the number it came from, and what was requested.
- 3
Use the same address for social media
For a message on social media, send the content along with the user account it came from to reportabuse@navyfederal.org.
- 4
Call 1-888-842-6328 if you already responded
If you supplied personal information to someone you now suspect, stop all contact with them. Navy Federal asks you to call, any time of day.
What you'll need
- The time, date and originating number
- What the caller or message asked for
- Your access number, for an account issue
What to expect
The two mailboxes are intake. The 24/7 line is what protects the account, and Navy Federal also points to the FTC, IC3, the SEC and law enforcement.
Frequently asked questions
Which address do I use for a scam text?
reportabuse@navyfederal.org, with the time, date, originating number and what was asked for. phishalert@navyfederal.org is for emails.
Company guide
Navy Federal Credit Union scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating Navy Federal Credit Union actually work, what the company will never ask you for, and the warning signs to recognise next time.
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