Scammed? what to do

Report to MetaMask

Last updated September 18, 2026

The short answer

Report a MetaMask scam through the Help Center, and why funds cannot be returned

MetaMask is honest about the hard part. It is a self-custodial wallet, so it cannot reverse a transaction or restore missing funds. The rule that prevents the loss is absolute: nobody from MetaMask will ever ask for your Secret Recovery Phrase.

What they handle

  • People posing as MetaMask support
  • Spoofed sites and apps imitating MetaMask
  • Emails claiming to be from MetaMask
  • Unauthorized transactions from your wallet

How to file a report

  1. 1

    Use Contact Support in the Help Center

    MetaMask offers customer service only through its Help Center and community forums. The Contact Support button on the support site is the route.

  2. 2

    Never share the Secret Recovery Phrase

    No MetaMask support representative will ever ask for it, or reach out with unsolicited advice. Anyone asking means to drain the wallet.

  3. 3

    Treat outside contact as fake

    MetaMask states it will never contact you outside its support channels. A DM, a phone call or a reply on social media is not MetaMask.

  4. 4

    Report it to the authorities

    MetaMask asks you to report the scam to the relevant authorities, because that is the only route that can go anywhere.

What you'll need

  • The wallet address the funds went to
  • The transaction hash and date
  • The site, app or account that contacted you

What to expect

MetaMask cannot control access to accounts, intervene, or rescue funds. Transactions cannot be reversed. The report matters for the investigation, not for recovery.

Go to MetaMask Help: How to report a scam

Frequently asked questions

MetaMask support offered to fix my wallet if I gave the phrase. Real?

No. MetaMask states no support representative will ever ask for your Secret Recovery Phrase. Anyone who has it can drain every account created from it.

Company guide

MetaMask scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating MetaMask actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →