Report to Marriott

• Unauthorized activity or point redemptions on a Bonvoy account
• Fake booking sites and phone numbers using the Marriott name
• Calls claiming to be a Marriott property asking for card details
• Fake Marriott job offers and recruitment approaches

1. 1

   Report the unauthorized activity

   Marriott keeps a help article for reporting unauthorized Marriott Bonvoy account activity. Start there if points or bookings have moved without you.

2. 2

   Call Customer Care

   The Marriott International Customer Care team is available 24 hours a day, seven days a week.

3. 3

   Book only through Marriott or the hotel itself

   Fake booking sites and lookalike phone numbers are the usual route in. Type marriott.com yourself rather than following a search advert.

4. 4

   Treat any Marriott job offer with suspicion

   Marriott has issued statements about recruitment scams, where someone falsely claims to be recruiting for Marriott. Check the offer against Marriott's own careers site.

• Your Bonvoy membership number
• The confirmation number of any booking in question
• The site or number you booked through

Marriott can act on the account and the booking. A payment made to a fake booking site never reached Marriott, so that recovery is a card dispute.