Report to Macy's
Last updated September 18, 2026
The short answer
Report Macy's phishing and fake survey emails to Customer Care
The Macy's scam doing the rounds is a shopper survey offering a reward or a gift card. Macy's says plainly that it does not run one. A good number of people who get it have never shopped at Macy's, which gives it away.
What they handle
- Fake Macy's survey and gift card reward emails
- Phishing texts and emails using the Macy's name
- Fraudulent charges on a Macy's card
- Gift card fraud
How to file a report
- 1
Call Customer Care
Macy's takes suspicious activity and security concerns on 1-888-257-6757, TTY 711.
- 2
Do not click or reply
Macy's asks you not to click links, open attachments or respond when something looks suspicious. Contact it using details from macys.com instead.
- 3
Check the sender address
Reported fakes have come from addresses like MacyVoucher@beigeindustries.com, which Macy's does not use.
- 4
Dispute a fraudulent charge separately
Macy's keeps its own article on disputing or reporting a fraudulent charge, which is the route for money rather than messages.
What you'll need
- The email and the address it came from
- The last four digits of the card, for a charge
- The date and amount of the charge
What to expect
Macy's states it never asks for sensitive information by email, text, social media or an unsolicited call. Anything doing so is fake, whatever it looks like.
Frequently asked questions
I have never shopped at Macy's but got a Macy's reward email. Why?
Because these go out in bulk to lists bought from breaches, with no idea who is a customer. Getting one when you have no account is a good sign it is fake.
Company guide
Macy's scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating Macy's actually work, what the company will never ask you for, and the warning signs to recognise next time.
Read the guide →