Scammed? what to do

Report to Ledger

Last updated September 18, 2026

The short answer

Send Ledger phishing to phishing@ledger.com as a file, and never type your 24 words

Ledger scams go further than email. There is a physical mail version too. A counterfeit recovery sheet arrives by post, or a second-hand device is sold with a pre-filled phrase in the box. Setting up with that phrase hands the scammer your funds.

What they handle

  • Phishing emails claiming to be Ledger
  • Fake Ledger Live applications showing an error and asking for your phrase
  • Phone calls claiming to be Ledger employees
  • Counterfeit recovery sheets sent by post or packed with a used device

How to file a report

  1. 1

    Send the message file to phishing@ledger.com

    Ledger asks for the .EML or .HTML file of the suspicious email, not a screenshot.

  2. 2

    Never enter the 24 words anywhere

    Ledger says never to provide your 24-word recovery phrase to any person, for any reason. Anyone with it has full access to every account created from it.

  3. 3

    Treat any phone call as a scam

    Ledger does not contact users by phone. Any call claiming to be from Ledger is a scam, without exception.

  4. 4

    Never use a recovery phrase you were given

    A pre-filled recovery sheet, whether it arrived by post or came inside a second-hand device, belongs to the scammer. Generate your own on the device.

What you'll need

  • The .EML or .HTML file of the email
  • The letter or recovery sheet, if it came by post
  • The wallet address and transaction hash, if funds moved

What to expect

Ledger acts on phishing campaigns and publishes a status page of ongoing ones. Crypto already transferred cannot be recovered, by Ledger or anyone else.

Go to Ledger Support: Email phishing scams

Frequently asked questions

A letter arrived from Ledger with a new recovery sheet. Should I use it?

No. Ledger documents this as a physical mail phishing scam. A recovery phrase you did not generate yourself on your own device belongs to whoever sent it.

Company guide

Ledger scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating Ledger actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →