Report to Instacart

• Safety issues involving a shopper or customer
• Phishing and spam, which breach the Community Guidelines
• Bots and services sold to shoppers on social media
• Accounts you can no longer sign in to

1. 1

   Open Get help on the order

   Select Get help on the relevant order, choose Report safety issue under Other issues, select what happened, add detail and submit.

2. 2

   Report a guidelines breach

   Phishing and spam are prohibited under the Community Guidelines. Instacart reviews reported violations and can permanently remove account access.

3. 3

   Ignore batch bots and shopper services

   Instacart says it removed more than 1,200 scam accounts in a year advertising bots and services to shoppers. They exist to take money or personal information.

4. 4

   Use the account security form if you are locked out

   Shoppers whose details were changed and who cannot sign in have a dedicated form. Submitting it deactivates the account for safety.

• The order number and date
• The shopper or customer name shown in the app
• Screenshots of the messages

Trust and Safety investigates all reports and says it will reach out to resolve the issue. A payment sent outside Instacart is a bank matter.