Scammed? what to do

Report to HP

Last updated September 18, 2026

The short answer

The HP fraud alert, and the callback rule that defeats caller ID spoofing

HP states it never contacts customers to offer unsolicited technical support, and never calls asking you to return a product. Caller ID can be faked to show a genuine HP number. So the only safe move is to hang up and call back on a number you looked up.

What they handle

  • Unsolicited calls claiming your HP device needs urgent support
  • Requests for remote access to your computer or printer
  • Phishing emails made to look like they came from HP
  • Third-party sites selling HP driver downloads or diagnostic tools

How to file a report

  1. 1

    Hang up and call back on a verified number

    HP asks you to hang up, or request to call back on a validated HP phone number. Not one the caller gives you.

  2. 2

    Do not rely on caller ID

    Scammers spoof the originating number so the call appears to come from a genuine HP contact number. The display proves nothing.

  3. 3

    Get drivers only from HP

    HP has seen a rise in third-party sites selling HP driver downloads and diagnostic tools. Many use the HP trademark and claim to be official distributors.

  4. 4

    Report it to the FTC

    In the United States HP points to the Federal Trade Commission, and in Canada to the Canadian Anti-Fraud Centre.

What you'll need

  • The phone number that called you
  • Your HP product or serial number
  • Details of any software you were asked to install

What to expect

HP acts on the impersonation. Payment taken for phony services, or remote access granted, is the urgent part and goes to your bank and to disconnecting the device.

Go to HP: Fraud alert

Frequently asked questions

HP called saying my printer had a problem. Do they do that?

No. HP states it never contacts customers to provide unsolicited technical support. An unexpected call about your device is the scam, whatever the caller ID says.

Company guide

HP scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating HP actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →