Report to HBO Max
Last updated September 18, 2026
The short answer
Report HBO Max phishing through the help centre, and secure the account
The HBO Max scam is a billing email: your payment failed, update your card to keep watching. HBO Max says it never emails asking for your password or payment information, which makes that message fake by definition.
What they handle
- Emails claiming to be HBO Max asking for payment details
- Fake sign-in pages imitating HBO Max
- Someone using your account without permission
- Messages asking for your account password
How to file a report
- 1
Contact HBO Max to report it
Use the contact form in the help centre to share the details of the phishing attempt.
- 2
Call your bank if you entered card details
If you shared personal information with someone pretending to be HBO Max, contact your bank about the fraudulent activity. HBO Max asks you to tell local authorities too.
- 3
Secure the account
Change the password and check for devices or profiles you do not recognise. HBO Max keeps a separate article for someone using your account without permission.
- 4
Remember what HBO Max never asks
It will never send an email asking for personal information such as your account password or payment details.
What you'll need
- The email address on the account
- The message and its sender
- The card charged, if a payment went through
What to expect
Reporting helps HBO Max act on the campaign. Money already taken is recovered through your bank, which is why that call comes first.
Frequently asked questions
How do I know if my HBO Max payment really failed?
Open the app or type the site address yourself and look at your account. A real billing problem shows there. HBO Max never emails asking for payment information.
Company guide
HBO Max scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating HBO Max actually work, what the company will never ask you for, and the warning signs to recognise next time.
Read the guide →