Report to FedEx

• Fake delivery notices by text or email
• Messages asking for a fee to release a package
• Calls and emails using the FedEx name to ask for personal details
• Unauthorized charges on a FedEx account

1. 1

   Call your bank first if money left your account

   FedEx says plainly that if you have already interacted with a message and lost money, you contact your bank immediately. Reporting the message can wait a few minutes. A payment usually cannot.

2. 2

   Forward the message to abuse@fedex.com

   FedEx asks you to forward suspicious messages there. Verify anything you are told through real FedEx channels, not through a link in the message.

3. 3

   Call the fraud line for an account problem

   General fraud enquiries go to 1.800.584.2681. For charges on a business account, FedEx lists 1.800.622.1147 for revenue and the same fraud number. Account security is 1.800.463.3339, which spells 1.800.GoFedEx.

4. 4

   Report it to the FTC and IC3 as well

   FedEx points people to ReportFraud.ftc.gov, ic3.gov and local law enforcement for anything outside its own reach, which is most of what happens after a payment.

• The tracking number quoted in the message, real or not
• The sending number or email address
• The amount paid and the card or account used, if you paid

abuse@fedex.com is intake and does not reply case by case. FedEx can act on the fake site or sender. Getting money back is your bank's job, which is why FedEx puts that call first.