Report to Expedia

• Fake emails about a booking, cancellation or expiring points
• Smishing texts and messaging-app approaches
• Fake Expedia phone numbers and support lines
• Gift card demands for a booking

1. 1

   Document it before you do anything else

   Take screenshots, and save the phone numbers and email addresses used. Expedia asks for this first, because it is what a report is built from.

2. 2

   Report through official channels

   Use the Help Center on the Expedia website, the app, or Expedia's social channels. Customer service runs 24 hours.

3. 3

   Go to your trip through the app, not the message

   Expedia has self-service tools for changing and cancelling trips. Using them means never following a link from an email claiming your flight is cancelled.

4. 4

   Remember what Expedia never asks for

   It will never ask for your password, a one-time passcode, or a wire transfer.

• The itinerary or booking number
• Screenshots of the message
• The phone number or email used

Expedia can act on a fake site or number and confirm what your real booking says. Money sent by wire or gift card is the hardest to recover, so call your bank first.