Report to eBay

• Items you paid for but never received
• Items that arrived broken, fake, or not matching the listing description
• Sellers who refuse to honor returns
• Fake or misleading listings
• Sellers who try to take transactions off eBay to avoid buyer protections

1. 1

   Open a case in the eBay Resolution Center

   Go to ebay.com/help/buying/returns-refunds or find the item in My eBay, click "More actions," and select "I didn't receive it" or "Item doesn't match description."

2. 2

   Give the seller a chance to respond

   eBay gives the seller 3 business days to respond to your case. They may offer a refund, replacement, or return label.

3. 3

   Escalate the case if the seller does not respond

   If the seller ignores your case or you cannot reach an agreement, ask eBay to step in. Click "Ask eBay to step in" in the Resolution Center.

4. 4

   Report fake listings separately

   If you see a listing that looks fraudulent, click "Report item" on the listing page. This flags it for eBay's trust and safety team to review.

• The eBay item number and order details
• Screenshots of the listing showing what was promised
• Photos of what you actually received (if the item was wrong or damaged)
• Messages between you and the seller
• Tracking information, if available

eBay's Money Back Guarantee covers most purchases. If the seller does not resolve the issue within 3 business days, eBay will review the case and typically issue a refund. The process usually takes a few days to a couple of weeks. For fake listings, eBay may remove the listing and suspend the seller's account.