Scammed? what to do

Report to DoorDash

Last updated September 18, 2026

The short answer

Report DoorDash scam texts and calls through in-app support

The DoorDash scam is a call or text from "Support" needing your password or a one-time code. It usually comes attached to a bonus or an urgent account problem. DoorDash never needs either. Reporting goes through support in the app rather than by email.

What they handle

  • Calls and texts from someone claiming to be DoorDash Support
  • Offers of a bonus in exchange for your password
  • Phishing links sent by text or email
  • Accounts taken over after credentials were shared

How to file a report

  1. 1

    Contact support in the app

    Use the "?" or HELP button if you are mid-delivery, otherwise file a case through the support portal. DoorDash support is also on (855) 431-0459 and in app chat.

  2. 2

    Check the sender domain

    DoorDash says a message that does not come from an @doordash.com address is likely fraudulent.

  3. 3

    Never give a password or one-time code

    DoorDash may call to confirm a recent change, but it will never ask for a one-time login passcode or your account password. It does not need your password to pay you.

What you'll need

  • The number or address that contacted you
  • Screenshots of the message
  • The date and time of the call

What to expect

Support can lock and recover an account. Money taken from a linked card or bank is recovered through that bank, not through DoorDash.

Frequently asked questions

Someone from DoorDash called about my account. Should I answer their questions?

Not if they ask for a password or a code. DoorDash does call to confirm changes, but never asks for either. Hang up and reach support yourself through the app.

Company guide

DoorDash scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating DoorDash actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →