Report to Crypto.com
Last updated September 18, 2026
The short answer
Report at chat.crypto.com, and use Verify to check a message first
Crypto.com gives you a way to check before you act, which most platforms do not. Crypto.com Verify confirms whether a message you received really came from them, and an anti-phishing code does the same job inside every genuine email.
What they handle
- Messages and calls impersonating Crypto.com
- Fake Crypto.com sites and apps
- Airdrop and giveaway scams using the brand
- Unauthorized activity on an account
How to file a report
- 1
Report it at chat.crypto.com
Crypto.com asks you to report a potential scam or impersonation immediately at chat.crypto.com, or through in-app chat in the Crypto.com App.
- 2
Check the message with Verify first
Crypto.com Verify confirms whether a communication you received is genuinely from Crypto.com. Use it before you click anything.
- 3
Set an anti-phishing code
Once set, every genuine Crypto.com email carries the same code. An email without it is not from them.
- 4
Report it to local law enforcement too
Crypto.com asks you to report a scam to local law enforcement alongside reporting it to them.
What you'll need
- The wallet address and transaction hash, if funds moved
- The message or the number that contacted you
- The email on your Crypto.com account
What to expect
Crypto.com can act on the account and the impersonation. An on-chain transfer cannot be reversed, so Verify and the anti-phishing code are the parts that actually prevent loss.
Frequently asked questions
Someone called saying they were Crypto.com security. How do I check?
On iOS the app has a Live In-App Call Warning that tells you whether a call claiming to be Crypto.com is genuine. Otherwise hang up and start a chat at chat.crypto.com.
Company guide
Crypto.com scams
Knowing which scam you were hit by makes the report better. This is how scams impersonating Crypto.com actually work, what the company will never ask you for, and the warning signs to recognise next time.
Read the guide →