Report to Citi

• Emails and texts using the Citi or Citibank name
• Unauthorized charges and account activity
• Callers posing as Citi fraud prevention
• Fake Citi login pages

1. 1

   Send the email as an attachment to spoof@citi.com

   Citi asks you to forward it as an attachment, not to forward it directly, and not to change the subject line. Both make the message harder to investigate.

2. 2

   Call for anything touching the account

   Citi gives 1-800-325-2865 for banking accounts, cards, fraud, ATMs and malware. If you have your card, the number on the back reaches the same place.

3. 3

   Then report it to the FTC

   Citi tells customers targeted by a scammer to contact it first, then report to the FTC at reportfraud.ftc.gov.

• The last four digits of the card or account
• The date, amount and merchant for anything you are disputing
• The original email, kept intact as an attachment

A call opens a fraud claim and a compromised card is reissued. Disputed card charges are normally credited while Citi investigates. spoof@citi.com is intake only and does not act on your account.