Report to Cash App

• Payments sent to someone who turned out to be a scammer
• Unauthorized activity on your Cash App account
• Disputed Cash App Card purchases
• People impersonating Cash App support

1. 1

   Report the transaction in the app

   Open your profile in Cash App, find the payment, and report it from there. That is the route Cash App points to for money sent to a scammer, and it reaches support with the transaction attached.

2. 2

   Or call the only real support number

   Cash App Support is 1 (800) 969-1940, daily 8am to 9:30pm ET. Cash App states this is the only phone number customers can call. Any other number offering Cash App support is a scam.

3. 3

   Dispute within the window

   A peer-to-peer payment should be disputed within 60 days of the monthly statement it appears on. Cash App Card transactions can be disputed by phone on the same number.

4. 4

   Never hand over your login details

   Cash App representatives never ask for your password, PIN, full card number or sign-in code. Anyone who does is not Cash App, whatever the caller ID says.

• The $Cashtag or phone number you paid
• The date and amount of the payment
• Screenshots of the conversation that led to it

An unauthorized payment is the stronger case. A payment you sent yourself has no buyer protection behind it, so recovery depends on the recipient still holding the funds. Report it the same day where you can.