Scammed? what to do

Report to Booking.com

Last updated September 18, 2026

The short answer

Report Booking.com fraud to Customer Service, and check the sender domain

Booking.com scams often arrive through a compromised property account, so the message really does come from your hotel's inbox. One rule still holds. Booking.com email always comes from an address ending in booking.com, whatever the subdomain.

What they handle

  • Fake property listings for accommodation that does not exist
  • Messages asking for card details to confirm a booking
  • Phishing by email, phone, text and WhatsApp
  • Compromised property accounts sending real-looking requests

How to file a report

  1. 1

    Contact Customer Service

    Booking.com asks travellers who suspect fraud to contact its Customer Service team. Reach it from the booking in your account, not from a link in the message.

  2. 2

    Check the sending domain first

    Real Booking.com mail ends in booking.com regardless of subdomain. An address like support@booking-103266.com is not Booking.com and is malicious.

  3. 3

    Never send card details on request

    Booking.com will never ask you to share credit card details by email, over the phone, by text or through WhatsApp.

  4. 4

    If you are a property, report a takeover within 24 hours

    Partners are contractually required to notify Booking.com of an actual or suspected account takeover within 24 hours, with the suspicious email and any unrecognised activity.

What you'll need

  • The booking confirmation number
  • The message and its sending address
  • The card used and any amount taken

What to expect

Booking.com can act on a compromised property account and a fake listing. A card payment made to a scammer is a chargeback conversation with your bank.

Go to Booking.com: Trust and safety for travellers

Frequently asked questions

The message came through the Booking.com app from my actual hotel. Can it still be fake?

Yes. Property accounts get compromised, and the scammer then messages real guests with real booking details. Judge it by what is being asked, not by where it arrived.

Company guide

Booking.com scams

Knowing which scam you were hit by makes the report better. This is how scams impersonating Booking.com actually work, what the company will never ask you for, and the warning signs to recognise next time.

Read the guide →