Report to Apple

• Phishing emails, texts, and calls pretending to be from Apple
• Fraudulent charges on your Apple ID or App Store account
• Scam apps in the App Store
• iCloud and Apple ID account compromise
• Fake Apple Support calls asking for remote access or payment
• Gift card scams where someone asked you to pay with Apple Gift Cards

1. 1

   Report phishing emails

   Forward the suspicious email to reportphishing@apple.com. For suspicious iMessages, tap "Report Junk" under the message.

2. 2

   Request a refund for fraudulent charges

   Go to reportaproblem.apple.com, sign in with your Apple ID, find the charge, and select "Report a Problem." Follow the prompts to request a refund.

3. 3

   Report a scam app

   On the app's page in the App Store, scroll down and tap "Report a Problem." Choose the reason that best describes the issue.

4. 4

   Contact Apple Support directly

   For account compromise or if you gave a scammer access to your device, go to support.apple.com or call Apple Support at 1-800-275-2273 right away.

• The suspicious email, text, or call details (phone number, what they said)
• Your Apple ID email address
• Transaction IDs for disputed charges (found in your purchase history)
• Screenshots of the phishing message or scam app listing

For refund requests, Apple typically responds within 48 hours. Approved refunds go back to your original payment method. For phishing reports, Apple uses them to block scam domains and phone numbers. If your account was compromised, Apple Support can help you regain access and secure it, but you should also change your password and enable two-factor authentication immediately.