Report to American Express

• Phishing emails and texts using the American Express name
• Fake American Express websites
• Charges and account activity you did not authorise
• Calls from someone claiming to be Amex fraud prevention

1. 1

   Forward the message without clicking anything

   Send the phishing email or text to spoof@americanexpress.com. Amex says it will act to close down the phishing link. Do not click through first to check whether it is real.

2. 2

   Call if your account or a charge is involved

   American Express gives 1-800-528-4800 for suspected fraud, and you can also sign in and use live chat. Use the number on the back of your card if you have it to hand.

3. 3

   Check the account yourself rather than through a link

   Sign in at americanexpress.com or in the Amex app to see real charges and messages. A genuine fraud alert is visible there, which is the quickest way to tell a real one from a fake.

• The last four digits of the card
• The date, amount and merchant for each charge in question
• The original message, forwarded rather than screenshotted

Forwarding to spoof@americanexpress.com is intake and gets no case-by-case reply. A call opens a fraud claim, and a compromised card is reissued. Disputed charges are normally credited while the claim is worked.