Report to Amazon

• Third-party sellers who never shipped your order
• Items that arrived damaged, defective, or completely different from the listing
• Fake product listings and counterfeit goods
• Phishing emails and texts pretending to be from Amazon
• Unauthorized purchases on your Amazon account
• Suspicious seller behavior or listing manipulation

1. 1

   Go to Your Orders

   Log in to your Amazon account and go to "Your Orders." Find the order in question.

2. 2

   Select "Problem with order"

   Click on the order and choose the option that matches your issue, like "Item not received" or "Item different from description."

3. 3

   Request a refund or file an A-to-Z Guarantee claim

   If the seller doesn't resolve the issue within 48 hours, you can file an A-to-Z Guarantee claim. Amazon will review the case and may issue a refund.

4. 4

   Report phishing emails separately

   If you received a suspicious email claiming to be Amazon, forward it to stop-spoofing@amazon.com. Don't click any links in the email.

• Your Amazon order number
• Screenshots of the product listing and what you actually received
• Messages exchanged with the seller
• Photos of damaged or incorrect items
• The suspicious email (for phishing reports)

For A-to-Z Guarantee claims, Amazon typically responds within one to two weeks. If the claim is approved, you'll receive a refund to your original payment method. For phishing reports, Amazon investigates and takes down fraudulent messages but won't send you individual updates on those investigations.